Returns & Exchanges
At Cambridge Casual, we want you to be completely satisfied with your outdoor sanctuary. If your purchase isn't the perfect fit, you can return your items in their original condition within 30 days of delivery.
Initiate Your Request
Contact our customer service team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully disassemble the furniture and pack it securely in its original packaging to ensure it remains protected during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location or schedule a pickup for larger freight items.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method, typically within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing